PY Media IT Training
and support

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Goals

• Empower Anangu to fully utilise community Internet Centres recently installed by PYMedia by building upon introductory IT Awareness Training delivered in Anangu Pitjantjatjara Yankunytjara (APY) communities through the successful PYCom project funded by the NTN program.
• Deliver relevant and quality IT Training and Technical support tailored to the specific needs of Indigenous people living in very remote communities on the APY Lands of SA and four Pitjantjatjara communities based in the NT.
• Enable access and connectivity to an increased range of services that are widely available to mainstream Australian society, thereby improving quality of life in remote communities.
• Provide and enhance employment opportunities for Anangu through contextual training in Information Technologies which converge with projects and resources being pursued and delivered by PYMedia and other organisations and institutions in APY communities.
• Support the development of three Anangu IT Trainee Trainers
• Facilitate the utilisation of Information technology as a cost effective management tool for individuals, communities and organisations.
• Enable the creation of dynamic communication streams within, between and beyond remote communities.
• Ensure cost effective and efficient repair, maintenance and IT support strategies which enable minimal down time of technological equipment and upgrades as required.
• Facilitate local participation in repair and maintenance activities

Activities

• Appoint and engage IT Training Team including three Anangu trainee IT Trainers
• Finalise DEWR STEP Program procedure for three Anangu trainee IT Trainers and comply with all necessary obligations
• Liaise with all relevant community organisations, members and Councils to ascertain specific IT Training needs
• Finalise process and negotiations with TAFE to deliver accredited IT training on a fee for service basis in communities
• Review current course outlines, training resources, materials and assessment procedures and refine and adjust as necessary in consultation with relevant interest groups.
• Develop a community workshop schedule and inform all relevant communities and organisations of impending visits
• Deliver regular community based IT Training workshops to 14 communities on the APY Lands and four NT communities. Workshop format may vary according to community needs and may include:
• Open community Internet Centre Training sessions
• IT Training workshops tailored to community interest groups and organisations such as store workers, Art Centres, ANTEP students, Anangu Education Workers, CDEP workers, Health and Aged Care workers, Council members.
• accredited training in Certificate 1 and 2 for community members with an interest in gaining formal qualifications.
• Deliver regular progress and evaluation reports
• Facilitate employment of and support local community Internet centre supervisor personnel.

Technical Support

• Reappoint locally based IT Support Technician
• Review and refine as necessary current technical support strategies including:remote monitoring and repair system, telephone help line, web based support, site visits
• Deliver above support strategies in 14 communities on the APY Lands and 4 NT communities
• Provide local training in basic repair and maintenance of facilities and use of support services.
• Provide technical training to three Anangu trainee IT Trainers
• Provide technical upgrades as required
• Assist community organisations and members to develop technological networks that address specific needs.
• Develop and negotiate cost effective repair, maintenance and support package for APY communities to contribute to sustainability of Technical Support
• Manage and maintain revenue raising Pie Kiosks in strategic tourist locations to assist in sustainability of Technical Support

Performance Outcomes

• Widespread computer literacy of Indigenous Australians living in remote APY communities
• Anangu able to directly access services previously unavailable to them
• Independent management of financial affairs
• More efficient and varied means of communication between and beyond communities
• Increased workplace skills, confidence and employment prospects of Anangu
• Improved literacy skills through use of IT
• Greater connectivity to and awareness of services and commercial opportunities of mainstream Australia
• Qualified Anangu trainers and Anangu with completed IT certificates
• Partnership with TAFE and fee for service delivery of IT Training enabling sustainability of training and employment for Anangu

The focus of PYMedia’s IT Training program will be on Basic ICT Training, building upon the success of introductory ICT Awareness workshops delivered in APY communities over the past year during the PYCom Project. PYMedia has developed a course outline encompassing the following content:

• Basic operation of a computer and peripherals (digital cameras, printers)
• How to send and receive email
• How to undertake a web search
• How to undertake e-banking
• How to pay bills online
• How to access and use commercial and community-based online information and services
• How to perform basic word processing

The above content has been tailored, through the development and use of appropriate training materials, and delivered to meet the specific and contextual learning needs of Anangu living in remote communities.

The most valuable training tool developed by PYMedia is the local Waru.org website which has been pivotal in the success of the training and awareness programme over the past year. It has proven to be an exceptional visual, hands on and relevant training tool that has engaged community members in the benefits of information technology and stimulated ‘whole of community’ participation.

Utilising the locally tailored and created web environment training will include:

• Individual, organisational and community news bulletins(Ara Kuwaritja): entering profiles, photographs, current news stories meetings and events into the portal and online. The Bulletin Board has been an outstanding success and become a tool for rapid and effective representation to both individuals and communities. The aim is to delegate the creation and management of web content back to the users themselves with content being created by Anangu about Anangu.,
• Navigation and interaction: participants are shown how to navigate around the site and access useful and important links to other organisations such as: Nganampa Health, Centrelink, NT Services; ATSIC, iConnect Telephone Services, application forms and database information updated weekly enabling people to check the status of their telephone applications; Local football league teams, Online Banking institutes. On line services will continue to expand as PYMedia is approached by an ever increasing range of organizations for representation on the waru.org web site.
• Access to and creation of comprehensive photographic archive with interactive multimedia
• Internet Banking: Interfaces have been developed to assist users in the online banking process. The use of graphics, simple text and clear structure is maximised,
• Waru.org web shop – Online shop created for Anangu constituents to sell art work, music and other local business enterprises. The shop has provided a unique opportunity for regional trading and commerce initiatives from remote desert communities and already encompasses art centres, NPY Women's Council literature and art, Nganampa Health UPK2 CD featuring locally produced music about health issues and PYMedia video productions. Participating in the web shop increases understanding of the process of online shopping.
• Individual Homeland and Community Home pages: enables local communities to create, control and readily update local news and information;
Unique features that will enhance training and be complete by the end of August 04 include: Web challenge – one on one training tool and online course of step by step instructions to create an individual web page with completion of the course acknowledged with a certificate.
• Pitjantjatjara audio on rollovers and links
• Pitjantjatjara audio with local stories
• Chat room to compliment bulletin board
• Radio 5NPY streaming site
• sports bulletin board that would contain updated local sports news and scores;
• Tailored email system that will actively encourage Anangu people to use e-mail;
• Finance, Education and social welfare portal;

The development of training resources and materials is an ongoing process and PYMedia will continue to source and update relevant training materials throughout the IT Training and Technical Support Program.

Accredited Training

PY Media is currently working with TAFE to enable delivery of accredited IT Training on the APY Lands. It is proposed that Certificate 1 and 2 in IT be delivered by PYMedia trainers to those who would benefit. Current PYMedia checklists and resources will be revised and additional resources developed in partnership with TAFE upon selection of core units and electives. Please refer to attachment for list of possible units to be included in certificates.

Specialised Workshops

Training content and resources will also be developed by PYMedia in partnership with relevant organizations and with specific IT delivery needs. These may include the following:

• Nganampa Health – IT Training support for the store trainees under the Mai Wiru Stores traineeships project
• Nganampa Health – IT Training support for clinic staff utilising patient data bases
• Community Offices – IT Training support for trainee administrative staff
• ANTEP – Basic IT Training support
• Art Centres – IT Training support to assist in on line sale of art work and representation of Art Centres

PYMedia intends to employ short term consultants to deliver some specialised workshops as necessary.

Regional Workshops

It may be appropriate to deliver some regional IT workshops for specific APY interest groups, for example, store workers or AEWs. PYMedia may employ consultants to deliver regional IT Training workshops as necessary.

Ongoing ICT training and awareness programmes are essential to enable Anangu to develop the necessary computer skills for long term management, sustainability and benefit. Computer learning and online information have the potential to be powerful social influences on the lifestyle of Anangu, connecting remote Indigenous Australia with national and global society.

Technical Support to be Provided and Delivery Method

PYMedia has developed a cost effective, well planned and ongoing servicing and maintenance strategy which is imperative for the longevity of the Internet Centres in the targeted communities.

PYMedia has employed a locally based full time Technical Support employee as a cost effective alternative to high priced contractors or consultants doing maintenance runs. Having an employee within the organization also ensures familiarity with the purpose of the project and enables the development of creative solutions and quick responses to necessary tasks.

The IT Support person has been engaged by the organization since the installation of the Internet Centres enabling the implementation of tailored support strategies from the design stage. Design sustainability elements have included:

• Resistance to heat and harsh physical conditions – for example if the fan fails the computer will shut down. At present there are no exposed ports. Trainers bring portable printers to training sessions
• Virus and spyware resistant – using Symantec Web Security. This is also a content filter which treats pornographic sites as viruses.
• Resistance to erratic power supplies through the use of UPS
• Extended replacement cycle
• Stability, continuity and availability of system – all computers are connected to a local server which can be controlled by the Technician who ensures that interfaces cannot be changed and people know what to expect when they log on.
• Future proofed – All centres have the capacity to have features added as required, reducing initial maintenance costs while introductory level training is established.

Qualifications, Expertise and Experience of Trainers and Technical Support Staff.

The IT Training and Technical Support team are highly experienced in operating in remote APY communities. Each employee brings particular qualities and strengths ideal for training delivery in Anangu Pitjantjatjara communities.

Trainer and supervisor (Eddie Gooden) – Has previously lived on the APY Lands for 2 years coordinating CDEP work activities and training. Has worked for PYMedia as an IT Trainer and supervisor for the past 6 months. Has tertiary qualifications in Applied Science and Anthropology and speaks competent Pitjantjatjara. Previous work has included developing a web site for Indigenous people in Ecuador. Eddie has good IT skills and has demonstrated exceptional skills in generating and maintaining community interest in training. Currently completing Cert 4 in workplace assessment and training. Eddie has developed a strong rapport with the 3 Anangu trainee trainers and has been instrumental in guiding the development of what has become an efficient, effective and creative IT Training Team.

Anangu Trainee Trainer (Pirpantji Rive Nelson) – An initiated Wati from the APY Lands who has completed 2 years of an Environmental Science degree at Adelaide University. Pirpantji speaks English and Pitjantjatjara, has excellent IT skills and has worked for PYMedia the past 3 months. He is currently enrolled in Cert 3 IT and is developing skills as a team leader.

Anangu Trainee Trainer (Winmati/Raymond Scales) – an initiated Wati from Pipalyatjara community who has completed year 12, assisted and has a keen interest in learning technical aspects of IT. He speaks fluent English and Pitjantjatjara. He has delivered community IT training over the past 3 months and is currently completing Cert 2-3 in IT.

Anangu Trainee Trainer (Atila Blumberg) – An initiated Wati from Amata community who has completed year 12 and speaks fluent English and Pitjantjatjara. Has delivered IT training over the past 3 months in APY and NT communities and is currently completing Cert2-3 in IT at Charles Darwin University.

IT Support (Jamie Moore) – Has lived at Indulkana community for 3 years and has worked for PYMedia delivering IT support for 2 years. Jamie has extensive experience as a Computer Consultant, Field Support Trainer and Engineering Manager. Jamie has been instrumental in the installment of the Internet centres and setting up technical support solutions. Jamie regularly visits all internet sites and provides telephone and web based support

IT Trainer 2 – PYMedia will advertise for a second experienced IT Trainer to effectively cover the training needs of the vast region and assist in mentoring the three trainees. Importantly, a female trainer is required to effectively engage women in the community and address cultural protocols. PYMedia has already identified an experienced woman based in Alice Springs who is interested in applying for this position should it become available.

As demonstrated from the above descriptions, PYMedia’s staff have a proven ability to deliver effective IT Training and Technical Support to community members living on the APY Lands and NT. All staff have extensive experience working in both Indigenous and non Indignous cultures. The bilingual status of most of the team ensures exceptional communication abilities during training sessions and a depth of knowledge of cultural protocols and understanding of training needs.

Strategies and Approaches for Identifying Training and Support Needs of Local People and Organisations in very Remote Communities

PYMedia is an Anangu organisation which has worked closely with local people and organisations in Pitjantjatjara Yanknytjatjara communities successfully delivering media workshops over the past four years and IT workshops over the past year. PYMedia has developed an intimate working knowledge of the training needs of communities through comprehensive consultation over a period of years and on the ground delivery of Lands based training.

PYMedia’s management structure is designed to ensure Anangu direction is central to operations of the organisation. PYMedia’s Executive Committee consists of representatives from all of the above communities ensuring representation across all APY communities. An Anangu Director and Manager are also pivotal to the daily operations of the organisation.

Community footwork is the most effective strategy for identifying training needs, speaking with community members and organisations on site and operating as part of the community. All PYMedia staff are required to write weekly reports on activities undertaken in communities. This is also an effective strategy in assessing community needs.

PYMedia has also undertaken several APY surveys encompassing all targeted communities assessing the broadcasting needs of Anangu. While the focus has been on broadcasting and media needs, information on general training needs is also gleaned through such processes. The installation of video conferencing units in all communities has enabled meetings and discussions to take place between and beyond communities, supplementing site visits which require extensive travel.

Each Community has a large range of potential IT users, which have influenced training strategies and approaches of PYMedia trainers. Examples of targeted groups and specific interests can generally be described as follows:

CDEP Workers – The people who work within the Commonwealth Development Employment Program in each of the Communities mainly utilise the waru.org web page to see the latest news on the main page and to check their personal finances. The age group is usually between 16 yrs and 45, within this group there is a predominance of men.

Office Workers – In some of the communities such as Kalka there is a very positive a well educated group of Anangu Women who carry out most of the office duties. All office workers are constantly looking at the news items which are an excellent way to see who is doing what at the source of the news item. Most Office workers are women between the ages 16 yrs to 50. The online banking is the most visited site by all office workers as it can be used for personal finances or to assist others how to find the web page containing the online banking facility.

Students – Students across the Anangu Pitjantjatjara Lands really love the waru.org web page especially the news items and the archived news items. The information related to each community, which is ongoing, is also a popular site. The huge range of relevant links for students are also ideal teaching aides. The ages of students range from 6 yrs to 16 yrs of age.

Store Workers – Most Store Workers across the APY Lands utilise the online banking facility in community internet centres. Links are being developed for each community store page so when an order needs to be placed they simply hit the link and source the items for purchase. Kalka Community is very interested in this concept and we are confident when it is up and running other store workers will want to utilise the service. Stores such as Kalka where community members are managing the business, have an interest in a greater range of online services. Most Store workers are men and women between the ages of 16 yrs to 50 years of age.

Arts and Craft Workers –Most of the Art Centres have their own web page which we provide links to through waru.org. While some of the work done at each centre is documented on waru.org, the majority is performed through their own web page. The news items are always enjoyed and the capacity to create personal items about their work or Art Centre is well received. Most of the artists are women, however some men participate in various stages of creation, for example going out and collecting wood for the artefacts. Artists on the A.P. Lands range in age from 15 to 75 years of age.

Clinic Staff – All clinic staff and Anangu Health Workers utilise the internet facility. One very important area to clinic staff is the ability to put relevant news items up about specific health workshops and or services offered at different periods in each of the Communities. The clinics in South Australia are represented through Nganampa Health which has a very comprehensive web site, however the waru.org web page enables the user to create their own news item and personalise the information. Clinic staff are predominantly women between the ages of 20 to 50 yrs of age.

Teachers / A.E.W.s – The waru.org web page in particular is well used by both groups as it provides them with excellent teaching material which directly engages students. Kaltjiti school in particular has produced some excellent news items. The age group is from 18 to 55 yrs with just over half being women. Some schools have their own web page while others use the waru.org web page. Development of each school web page is ongoing.

Community Members – The waru.org news and community information pages are very popular, enabling community members to participate actively in the content of the site. Some community elders who have had very little experience with computers and the internet are very enthusiastic about verbally outlining their story, which is recorded and put up on the web page. A very positive collaboration has developed between the elders and three young initiated men who are being trained in the use of computers and internet development work with PYMedia. The trainees are entrusted with the story passed down by the Elder, which they then make available on the waru.org web page. This exchange is important to the long term sustainability of the project as the entire community is being represented with the young men being responsible for the transfer of traditional knowledge.

A lot of material is also being recorded on Mini Disc Recorders to enable Pitjantjatjara audio to be included with the stories online in the near future. This will help maintain the language and assist the Elders to understand the uses of the Internet facility.

Conclusions

Information Technology is able to accommodate many different people with broad needs. The young people at each Community prefer the news items and their abiltiy to create them, as well as looking at all the photos available of themselves and other people. The internet banking is a very important facility as it takes a lot of pressure of each Community Office as individuals can go online and look at their own finances and make adjustments or transfers if required.

Ongoing requests from outside organisations to be represented through an electronic link on a designated page within waru.org or through a new page created indicates the broad range of people accessing the web page, the ease of representation and the growing geographic range which is looking at the material available.

Users throughout the APY Lands are becoming more familiar with this type of technology and are realising the direct value of the technology to their lives. As the value of the equipment is realised, facilties are respected and well cared for.

Development of the web site as a training tool, in particular the representation of each community, is dynamic and ongoing. The introduction of audio material in the near future will mean a whole new group of people can participate in utilising the web site and its benefits.

Strategies and Approaches for Delivering Training to People that Meet Specific Needs of Indigenous People and Other Disadvantaged Groups.

As previously described, long term experience working in the targeted communities and with Anangu leaders has ensured an intimate knowledge of the specific learning needs of Anangu. Learning needs have been identified through consultation with executive committee, utilising knowledge of Anangu Director and Managers, on the ground delivery of community workshops in all areas of the organisation including radio, video production, telecommunications, video conferencing, and IT and collaboration with other institutions and organisations such as secondary schools, TAFE, land management, Nganampa Health and NPY Women’s Council.

PYMedia has identified the following factors which affect the learning needs of Anangu:

• Speaking English as a second language
• Low literacy and numeracy skills
• Cultural protocols and learning styles

As a result, training programmes rely strongly on demonstration and hands on practice focusing on the following training practices recognised as being compatible with Indigenous learning styles:

• Learning through observation and imitation rather than verbal instruction
• Learning through Trial & Feedback
• The group is more important than the individual
• Holistic (global) learning
• Visual-spatial skills
• Imagery and pictorial instruction
• Contextual learning
• Spontaneous learning

PYMedia trainers seek to achieve informal and relaxed learning environments, engaging Anangu co-instructors who have demonstrated prior learning skills wherever possible. Building self confidence of participants and establishing positive, non-threatening learning environments is of primary importance.

PY Media training programs aim to provide participants with the opportunity to reuse learned skills in daily community life following training sessions. Training is tailored to the direct needs, interest and experience of the users. The following are examples of IT training meeting specific needs of various community groups on the APY Lands and NT. Many elders request the IT training team to show them the content of the local waru.org web site. In general, they don’t want to access the IT training sessions but they want to receive training that shows them what the younger members of the community are doing at the IC. Some elders may want to make a news item for waru.org, but don’t want to be 'trained' how to do it in the IC. They believe that the IT trainees are responsible for recording and uploading the elder’s news item. The introduction of Pitjantjatjara audio rollovers is expected to increase participation of elders. Anangu Pitjantjatjara people see the audio option as a very real and positive way of preserving their culture through this technology.The use of laptops by trainers enables access to elders who are not mobile.

Office workers: training sessions are provided on office computers. For office workers in particular, online banking skills have been a real benefit with skills being utilised to assist community members wishing to find out about their bank balances. Internet banking access has been hugely successful as the ability to access one’s own finances privately is a liberating experience. The ability to log on to on-line banking on waru.org helps people access banking details from any IC. It also means that people do not have to pay their bank to make account detail inquiries from the auto-teller. By checking account balances on-line, people are able to reduce the fees that banks charge when you attempt to withdraw more money than is in the account.

Anangu Education Workers in schools: training sessions are on school computers and include; how to use information on waru.org as a teaching aide; creation and posting of news items such as the history of the school, who works at the school; development of a school-specific web page; searching items/researching information using waru’s database. Individual teacher’s news pages are printed and laminated at poster size and hung in their classroom.

Arts / crafts centres: assistance to arts / crafts centres is provided to create their own web pages that feature artists and their works. There has been an excellent response from the artists and art centre coordinators as the training has shown them that it is easy to create a news item with the waru.org facility as well as to look up information about organisations, other communities, personal finances etc. Predominantly women 15-75yrs

Store workers: received training as above including how to create a news item about the range of items available at the store and store opening hours. At Kalka community, the running of the community store is completely managed by Anangu. Training in use of the waru.org web page provides relevant links for community operations such as food distributors for the store and on-line driver's course for people who want to get a car license.

Nganampa Health clinics: Anangu health workers attend training sessions at the IC and at the clinic if there is an on-line computer. Following training, clinic staff have used www.waru.org to advise people about important events such as forthcoming STI screenings. Nganampa Health's own web page is on the PYMedia web portal. Predominantly women.

Tafe students have used their learning activities as a practical application for a news item. For example, Kaltjiti Tafe have used skills learnt at their IT training sessions to post news items for their supervisors in Adelaide to display the work that Tafe students have produced. Using digital images and text, Kaltjiti Tafe posted their work story.

The Tafe Coordinator at Kalka sets exercises for students to create news items for waru.org. This activity improves students’ typing skills in a creative way as well as encouraging other skills that can be used in the office or the running of the store.

One-on-one training: focusing on the needs of the individual to develop an IT skill base. Training sessions covers how to navigate waru.org web page, how to log on to waru.org, how to create a news item including taking a digital photograph, and downloading the photo and story on to a Microsoft document; how to upload the news item on to waru.org; how to use the directory database; and how to use internet banking.

IC supervisors are chosen by the community depending on the environment within the community. PYCom aims for members of the community to nominate themselves as supervisors for the IC. This has occurred in one community resulting in the IC being well utitlised and opened every day of the week if needed. Factors that influence choice of supervisors are the location of the IC and the relationship between the community office manager and community members who may wish to become supervisors.

PYMedia trainers have successfully engaged community members across the APY Lands in the training in online applications and communications technologies, improving the computer and information literacy skills of Anangu people. Participation has been maximized by applying culturally appropriate training strategies and ensuring content is contextual and useful to remote community members.

With the majority of community members across the APY Lands now aware of the IT Centres and introduced to the benefits of information technology, trainers have recently begun implementing course outlines developed by PYMedia. These have been designed to monitor the individual progress of computer users with the intention of being self-paced and responsive to prior learning. Trainers assess participant competency by observation and record prior knowledge on checklists. Records of progress during each session are documented. If instruction is not regular, prior learning is revised to ensure that skills have been retained.

Resources

As described earlier, the most valuable resource utilised in IT Training has been the www.waru.org website. Community members have been able to develop information literacy skills while engaged in technology with direct relevance to community life. Contributing to the highly visual site by creating and uploading news stories and navigating around the site to utilise links to services such as internet banking and directory information has been a highly effective way of engaging Anangu in the benefits of Information Technology.

Other resources developed and utilised by PYMedia such as online internet banking instructions have been adapted to suit the needs of learners for whom English is a second language. The use of graphics, simple text and clear structure is maximised, while text based notes and resource sheets are minimised as reference tools for trainers. Many people have little literacy and benefit most from observation and repetition strategies.

Evaluation

While outcome based checklists are useful indications of participant online skilling, the overall impact of the training and awareness programme can be measured through Anangu utilisation and management of local information technology facilities. The dynamic creation and management of web content on www.waru.org by Anangu in recent months exemplifies the willingness of remote communities to embrace the opportunities available through information technology.

All of the above has been achieved in one year of training and awareness programs. Ongoing training is essential to enable Anangu to develop the necessary computer skills for long term management, sustainability and benefit. Computer learning and online information have the potential to be powerful social influences on the lifestyle of Anangu, connecting remote Indigenous Australia with national and global society.

Most communities recognize the advantage of accessing locally based IT support and have indicated their willingness to contribute to IT support costs. Agreements are yet to be negotiated with communities.

Potential for Sustainability Beyond 2006

There is enormous potential for technical support to be sustainable beyond the funding period of the IT Training and Technical support Program. Sustainability factors are as follows:

Site Design: PYMedia has implemented preventative measures at the design stage to ensure longevity of equipment and reduce support requirements. They include: Resistance to heat and harsh physical conditions; Virus and spyware resistant; Resistance to erratic power supplies through the use of UPS and Extended replacement cycle.

Community Support Fee: As described above, communities have indicated their willingness to contribute to Technical support costs , though details are to be negotiated.

Pie Internet Kiosks: PYMedia has installed one user pay internet kiosk at Marla Roadhouse and will have four more installed in strategic tourist locations by the end of August. The annual revenue raised from these kiosks is expected to reach $25 000 and will be used to assist in the costs of IT Support in Anangu communities.

Rural Transaction Centres: The development of Rural Transaction Centres in seven communities is likely to attract a number of key service providers to utilise local IT facilities, such as banks, Centrelink, Electoral Commission, Service SA, Justice Department and NT services. The cost of ongoing IT support will be factored into the development and maintenance of the centres with all services required to contribute.

Training: Training is essential for the long term sustainability of any project undertaken on the APY Lands. PYMedia have employed three Anangu trainee IT Trainers who are being trained in technical aspects of the PYCom project. Local knowledge of equipment, use of language skills and production of reference materials will contribute to sustainability. The long term goal is for trainees to achieve technical skill levels to independently resolve problems and troubleshoot technical issues for communities. With the increasing use and need for technology in communities, employment prospects for Anangu in this field will be high.